Contact AI SFX Lab
Contact AI SFX Lab
Last updated: June 29, 2026
Need help with AI SFX Lab? Contact us for support, billing questions, refunds, commercial use questions, feature requests, or issues with generated sound effects.
For support, contact us at:
We generally respond within 3 business days.
What We Can Help With
You can contact us about:
- Account access and login issues
- Subscription, billing, and plan questions
- Refund requests and payment issues
- Credit balance or generation usage questions
- Sound generation errors or failed generations
- Download issues for WAV, MP3, or FLAC files
- Commercial use questions
- Acceptable use or policy questions
- Feature requests and product feedback
- Reporting abuse, misuse, or rights-infringing content
For Paid Subscribers
If you are a paid subscriber, please include the email address associated with your AI SFX Lab account when contacting us.
This helps us identify your subscription, review your plan status, and prioritize your request.
Billing and Refund Questions
For billing, subscription, cancellation, or refund questions, contact:
Please include:
- The email address associated with your account
- The payment email address, if different
- Your plan name
- The payment date
- A brief description of the issue
- Any relevant screenshots or error messages
Refund requests are reviewed according to our Refund Policy.
Sound Generation Issues
If you experience a failed generation, incorrect credit usage, download issue, or audio preview problem, please include:
- Your account email
- The approximate time of the issue
- The prompt or sound description used
- The selected duration and variations
- Any error message shown on the page
- A screenshot, if available
This information helps us review the issue faster.
Commercial Use Questions
If you have questions about using AI-generated sound effects in videos, games, podcasts, ads, client projects, or other commercial work, contact us at:
Commercial use is available on paid plans and is subject to our Commercial Use Terms, Terms of Service, and Acceptable Use Policy.
Feature Requests and Feedback
We welcome feedback from creators, editors, game developers, podcasters, marketers, and sound designers.
If you have suggestions for new sound categories, workflow improvements, export formats, library features, or generation controls, send them to:
Paid subscribers receive priority consideration for feature requests.
Report Abuse or Policy Violations
If you believe AI SFX Lab is being used for harmful, illegal, deceptive, abusive, or rights-infringing content, contact us at:
Please include relevant details so we can review the issue.
Useful Links
Before contacting us, you may also want to review:
- Pricing
- Terms of Service
- Privacy Policy
- Commercial Use Terms
- Acceptable Use Policy
- Refund Policy